It's the Customer Stupid 34 Wake-up Calls to Help You Stay Client-Focused repost

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It's the Customer, Stupid! - 34 Wake-up Calls to Help You Stay Client-Focused (repost)
English | 2011 | ISBN: 0470907398 | 235 pages | PDF | 1,8 MB

Ruthlessly focus on what's convenient for customers, not what's convenient for you.Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied

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Tags: Client, Repost, Focused, Customer, Stupid
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