Service Science Design for Scaling and Transformation

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Service Science - Design for Scaling and Transformation (repost)
2009 | ISBN: 9812836764 | 316 pages | PDF | 3 MB


Service science is an emerging field, but many still consider it lacking in substance. This book aims to change the situation by addressing the following questions: What is the big story about service? What are the main research problems in service? What does a connected world mean? Does service require a different kind of design science? What will be the next waves of the Web? How to support universal value co-creation? How to unite Cyberspace wilt physical space? Is it feassible to connect information resources everywhere?

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Tags: Transformation, Scaling, Science, Design, Service
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