Business Process Management: Theory and Applications
English | ISBN: 3642284086 | 2012 | 450 pages | PDF | 9 MB
Business Process Management (BPM) has been in existence for decades. Ituses, complements, integrates and extends theories, methods and tools fromother scientific disciplines like: strategic management, information technology, managerial accounting, operations management etc. During this period the main focus themes of researchers and professionals in BPMwere: business process modeling, business process analysis, activity based costing, business process simulation, performance measurement, workflow management, the link between information technology and BPM for process automation etc. More recently the focus moved to subjects like Knowledge Management, Enterprise Resource Planning (ERP) Systems, Service Oriented Architectures (SOAs), Process Intelligence (PI) and evenSocial Networks. In this collection of papers we present a review of the work and the outcomes achieved in the classic BPM fields as well as a deeper insight on recent advances in BPM. We present a review of business process modeling and analysis and we elaborate on issues like business process quality and processperformance measurement as weel as their link to all other organizational aspects like human resources management, strategy,information technology (being SOA, PI or ERP), other managerial systems, job descriptions etc. We also presentrecent advances to BPR tools with special focus on information technology, workflow, business process modelingand human resources management tools. Other chapters elaborate on the aspect of business process and organizational costing and their relationship to business process analysis, organizational change and reorganization. In the final chapters we present some new approaches that use fuzzy cognitive maps and a recently developed software tool for scenario creation and simulation in strategic management, business process management, performance measurement and social networking.
The audience of this book isquite wide. The first chapters can be read by professionals, academics and students who want to get some basic insight into the BPM field whereas the remaining present more elaborate and state of the artconcepts methodologies and tools for an audience of amore advanced level.