Global Call Centers

Download Now
Global Call Centers: Achieving Outstanding Customer Service Across Cultures and Time Zones by Erik Granered

English | 2004-12 | ISBN: 1904838030 | 206 pages | PDF | 1,5 MB

Companies around the world have joined the global services revolution. The financial benefits of outsourcing customer service call centers are well known. Brilliant technology makes the transition seamless. And yet, missing a single key ingredient, outsourcing is unlikely to succeed. That missing element is culture.

Global Call Centers is the first book of its kind, guiding businesses to outstanding customer service by addressing fundamental cultural factors. Erik Granered, a pioneer in cross-cultural call center training programs, shows how customer expectations vary around the world and how those expectations are magnified over the telephone, where other communication cues are lost. Through compelling, often amusing, and very human examples as well as practical training tips, managers and agents alike can achieve much-needed cultural literacy-and, in turn, provide outstanding customer service worldwide.
Buy Premium To Support Me & Get Resumable Support & Max Speed

Links are Interchangeable - No Password
Direct Download

Tags: Centers, Global
Macrabbit Espresso License | Freehand Tamashii Colour Doujin | Surgeon Simulator List Levels | Triumph Of Love Telenovela English | Frozen Songs For Kids | Klas Teen Porno | Windows Enterprise Product Key Rodoved Music Va Buddha Winter Lounge Vol | Animal Sex Dawn Lud Videos | Office Single Language Pack X And X Dvd Thai For Mac | Ezkeys Grand Piano Serial Number | Ltv Private Lenders | Mods For Minecraft Pocket Edition Mediafire Download | Windows Permanent Activator | Man Fuck Animal gp | Build Public Notes Normal Version Login Lion Rk Rs Rk Rskhzru | Astrid From How To Train Your Dragon Naked | Omre Gole Laleh End Of Story | Password Unlock Railworks Train Simulator Txt Free Torrent | Vladmodels Complete Pack | Wildstyle Porn Lego

Global Call Centers Download via Hotfile Rapidshare Fileserve Megaupload & FileSonic, Global Call Centers free torrent downloads included crack, serial, keygen.

Add comments

Your Name:
Your E-Mail:

Security Code:
Include security image CAPCHA.
update code
Insert Code: