Lynda Having Difficult Conversations

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Lynda Having Difficult Conversations
Lynda: Having Difficult Conversations | 1.40 GB
Genre: E-Learning


Leadership coach and lynda.com director of learning and development Britt Andreatta shares her tips and strategies for having difficult conversations. In her four-phase model, you'll discover the situations that lead up to difficult conversations, decide when the conversation is warranted, prepare for the interaction, and monitor outcomes to ensure success.
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.

Topics include:
What is a difficult conversation?
Understanding why conversations go badly
Changing your tipping point
Building your ladderę¢nd climbing down
Knowing your triggers
Reframing your adversary
Being prepared for the conversation
Taking responsibility
Sharing goals and experience
Co-creating a solution
Developing the action plan
Building better feedback

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Tags: Conversations, Difficult, Having
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