Lynda.com Customer Service Fundamentals

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Lynda.com - Customer Service Fundamentals | 791.51 MB
Genre: E-Learning

Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, author and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He'll also share ways to find out what your customers really think about your service, and use their feedback to improve.

Topics include:
æ?—hat is outstanding customer service?
æ—¾dentifying your customer
æ—µreating a customer service vision
æ—¹nhancing likability in person, over the phone, and via email
æ—³ctively listening to customers
æ—¼oing the extra mile
æ?‘aking ownership of problems
æ—¸iffusing angry customers
æ?’sing data to evaluate and improve your customer service

www.lynda.com/Business-Business-Skills-tutorials/Customer-Service-Fundamentals/151583-2.html

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Tags: Fundamentals, Service, Customer
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